Rush Oak Park Hospital offers the services of financial counselors and billing customer service representatives. These individuals will assist patients in completing financial application forms, obtaining an estimated cost of anticipated hospital services, and providing an explanation and copy of their hospital bill.
A customer service representative is available to answer your questions about your hospital bill and payment-related concerns. Contact our toll free number (866) 761-7813 Monday through Friday, 8 a.m. to 4:30 p.m.
Frequently asked questions about your bill
How much do I owe?
You will not receive a statement from us until your insurance has paid its portion or denied the bill.
How do I know that my insurance has paid?
Your initial statement will tell you how much we have received from your insurance company and how much you owe as your portion.
What if I have questions?
Our toll-free customer service phone lines at (866) 761-7813 are open Monday through Friday from 8:00 a.m. until 4:30 p.m.
How do I get a copy of my bill?
Please call our toll-free customer service number, (866) 761-7813, and we will be happy to send you a copy of your itemized bill.
Why can’t my relative call and get information for me on my account?
The Health Insurance Portability and Accountability Act protects your private health information among other things. The hospital cannot release any information concerning your account to anyone but yourself or your legal guardian without your written permission unless specifically allowed by law.
I received a bill from a doctor whom I did not see. Why?
The hospital sends some laboratory tests and all X-rays to another doctor to study. You will receive a bill from this physician directly.
I did not receive some of the services for which I have been billed, what should I do?
Please call (866) 761-7813 between 8 a.m. and 4:30 p.m., Monday through Friday. If you call after hours, please leave a message with your name, date of service and account number. Your call will be returned the next business day.
What if I cannot pay what I owe?
The hospital has a variety of options that are available to all qualified patients. Please call (866) 761-7813 during business hours to set up a payment plan or to obtain financial assistance.
What happens after I am seen by the doctor?
For each service ordered by a physician, a charge is processed by the staff/department providing the service. These charges are placed on your account. You will have a unique account number for every outpatient visit. After all charges have been placed on your account, the account or claim is prepared to be sent to your insurance company for payment.
Medical Records will review all treating physician notes and all test results to ensure that the diagnosis assigned to you by your physician (the reason that you are here) is fully supporting all tests and therapies ordered. After Medical Records has finished reviewing your account, the account is finalized and sent to the Business Office for billing to your insurance company.
We bill your insurance company using the information given to us by you at time of registration. This is why it is so important that we have accurate information at the time of registration.
After your insurance company has paid, they will send both you and the hospital an Explanation of Benefits (EOB). This tells how they paid and what they paid for. The EOB sent to the hospital also states how much, if any, of your bill you will be responsible to pay.
After the hospital has determined any additional amount owed by the patient, we send out a statement. This will tell you that we have billed your insurance, how much they have paid, and how much you owe.
The hospital has many different ways of accepting payment. You may pay by check, cash or credit card. You may pay over the phone or in person, or can send in your payment by mail. This payment is then posted to your account, and any additional contractual adjustments will be removed from your balance.
What if I do not have any insurance?
If you do not have any insurance, we offer a discount. If you cannot pay your bill at time of service, the hospital offers an interest free payment plan. We can offer assistance in applying for State Public Aid or you may qualify for our hospital assistance program if you do not qualify for Public Aid but cannot afford to pay your bill.
What if I have insurance and cannot afford to pay my portion of the bill?
The hospital offers payment plans that can be set to meet your budget. You may also qualify for hospital assistance if you still cannot afford to meet your financial obligations. Please call the business office at (866) 761-7813 for more information.