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Patients Give ROPH Four Stars

Oak Park, IL (April 27, 2015) —
Rush Oak Park Hospital and Rush University Medical Center were among only a handful of health care facilities that received a four-star rating by patients in a survey conducted by the Centers for Medicare and Medicaid Services (CMS).

The ratings were based on patient experiences with certain hospital services, including cleanliness and quietness, staff responsiveness, doctor and nurse communication with a patient and others. Hospitals can receive up to five stars, and the ratings are set to be updated quarterly. No other hospital within the city of Chicago received a four-star rating, and no hospital in the area received five stars.

“This is a tremendous accomplishment but not all that surprising considering how dedicated our staff and our doctors are in providing exceptional and compassionate care at Rush Oak Park Hospital,” said Bruce Elegant, president and CEO. “To be recognized by patients for the outstanding care we provide is extremely rewarding. It solidifies our commitment to quality care.”

The ratings are located on the website of the CMS, Hospital Compare, and are meant to make it easier for patients to choose a hospital and understand the quality they can expect.

A recent Crain’s Chicago Business article on the ratings stated that almost 3,500 Medicare-certified acute-care hospitals are rated on the website, including dozens in the Chicago area. The ratings are based on data from CMS’ ongoing Hospital Consumer Assessment of Healthcare Providers and Systems Survey, also known as HCAHPS.

Northwestern Memorial Hospital and Loyola University Medical Center ranked among the three-star recipients.

The Crain’s article stated that the star ratings are expected to help push hospital staff toward improvement, and align hospitals with transparency goals outlined in the Affordable Care Act.

“It’s enormously fulfilling to know that our patients think so highly of the way we provide their care,” said David Ansell, MD, senior vice president, system integration for Rush University Medical Center. “Rush has been working for years to make sure our patients’ experience matches the high clinical quality of their care, and this rating shows that our efforts have been largely successful.”

--Kevin McKeough contributed to this report.