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Rush Earns Outstanding Patient Experience Award

Rush Oak Park Hospital and Rush University Medical Center both recently received the Healthgrades Outstanding Patient Experience Award, which recognizes hospitals that provide an overall outstanding patient experience.

Healthgrades evaluates patient experience performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question survey of the hospital’s own patients. Hospitals in the Top 15 percent with the highest overall patient experience scores are recognized as Outstanding Patient Experience Award recipients.

“Treating our patients with compassion and quality care is always our top priority,” said Bruce Elegant, president and CEO of Rush Oak Park Hospital. “To be recognized for our efforts by the patients themselves is an honor that shows how committed our staff is to providing the best health care possible.”

The survey questions focused on patients’ perspectives of their care in the hospital. The topics of the questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also included whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally, 2,941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction.

For more information about Healthgrades, to download a full copy of the report, or to get information about hospital and physician quality, visit www.Healthgrades.com/quality.   

The Outstanding Patient Experience Award comes on the heels of Rush Oak Park Hospital, Rush University Medical and Rush-Copley Medical Center receiving ‘A’ grades for safety, the highest possible, from the Leapfrog Group, a nonprofit patient safety watchdog organization.